Confirm your order

After placing an order using our basket, we will verify the validity of the information you provide by verifying your method of payment or your delivery address. We reserve the right to refuse any order you place with us and / or to limit the quantities on any order, without giving any reason.

If we refuse your order, we will try to notify you using the email address you provided to us with the order. Your credit or debit card will not normally be charged if we refuse an order, but we will issue a refund if the debit has been made from your card.

Acceptance / order confirmation

Your receipt of an electronic or other order confirmation does not mean that we accept your order, nor does it constitute confirmation of our offer to sell. The Site reserves the right at any time after receipt of your order to accept or refuse your order for any reason whatsoever.

Order limitations

We reserve the right to reject any order you place with us, and / or limit the quantities on any order, without giving any reason. If we refuse your order, we will usually try to notify you by using the email address you gave us when placing your order.

Solutions Hilo, Inc. Hilo ’Hilo’ ’may, in its sole discretion, limit or cancel the quantities purchased per person, per household or per order. Hilo also reserves the right to refuse any order you place with us. These restrictions may include orders placed through the same site account, the same credit card, and orders that use the same billing and / or shipping address. In the event that we make a change to an order, we will try to inform you by contacting the email and / or billing address provided at the time of the order. Hilo reserves the right to limit or prohibit sales to resellers.

General return policy

No returns will be accepted or processed without an official Hilo authorization number which will be issued directly by our customer service.

To obtain this number, please email [email protected] or call our customer service number at +1 800 977 7606 Hours of Operation:

Monday to Friday 9 a.m. to 5 p.m. Eastern Standard Time

You can return most new and unopened items sold and filled by the Company, within 30 days of delivery for a full or partial refund as long as the product is returned in its original condition with all accessories included. Missing accessories or misused items will be deducted from the credit. Shipping and handling charges will not be reimbursed. The customer is responsible for the return of the insured unit and the freight prepaid. The credit card used for the initial purchase will be credited during the next monthly billing cycle. The 90-day limited warranty included with the product applies from the date of original purchase. Parts and accessories are not refundable. Items must be returned in their original packaging.

We reserve the right to supply the necessary parts, to repair, exchange, replace or upgrade a product, at our option, instead of providing a monetary refund.

Shipping & Delivery

Currently, we ship to Canada/US Only.

We accept International shipping for large quantity, please use Contact Us page or call us to serve you better

We understand that it is important for you to get your item quickly, so we strive to process your order efficiently with Express Shipping 2-3 days after you place your order

Delivery

All orders placed on this site are subject to product availability and will be shipped in accordance with Solutions Hilo, Inc. shipping policies.

In the rare event that your order never arrives, notification of lost items must be received within 30 days of receipt of the shipping confirmation email.

All orders placed after 12:00 E.S.T will be processed the next day.